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Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and
holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 Keep in mind potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated
shipping rates: Shipping charges for
your order will be calculated and displayed at checkout.

We have a 30-day return policy, which means you have 30 days after receiving your
item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cathybsteesandmore@yahoo.com.
Please note that returns will need to be sent to the following address:149 County Road 251, Athens TN 37303

If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.

You can always contact us for any return question at cathybsteesandmore@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or personalized
items), and personal care goods (such as beauty products). We also do not
accept returns for hazardous materials, flammable liquids, or gases. Please get
in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 10 business days. Please
remember it can take some time for your bank or credit card company to process
and post the refund too.
If more than 15 business days have passed since we’ve approved your return,
please contact us at cathybsteesandmore@yahoo.com.